Thank you for shopping at MINGYUAN CULTURE MEDIA CO., LIMITED. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process. Please carefully read the details of our Returns Policy below.
1. Eligibility for Returns
We accept returns for items that meet the following criteria:
- Items are returned within 30 days of the purchase date.
- The item is unused, unworn, and in its original condition.
- The item must be returned with all original tags, packaging, and any accompanying accessories.
Note: Certain items, such as intimate wear or items marked as “Final Sale,” are not eligible for returns. Please check the product description for any specific exclusions.
2. How to Return an Item
To return an item, please follow these steps:
- Contact us at [email protected] with your order number and a brief explanation of the reason for your return.
- We will provide you with detailed instructions on how to proceed with the return.
- Ensure the item is securely packaged for its return journey to avoid damage.
- Ship the item to the return address provided by our team.
3. Return Shipping Costs
- For returns due to defective or incorrect items: We will cover the return shipping costs. We will send you a pre-paid return label or offer a reimbursement for the shipping fees.
- For all other returns: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.
Note: If the returned item is found to be in an unsellable condition (damaged, worn, or missing parts), we reserve the right to reject the refund or exchange request.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a return and either send you a replacement or issue a full refund.
7. Contact Us
If you have any questions or need assistance with a return, please contact us at:
Email: [email protected]
Thank you for choosing MINGYUAN CULTURE MEDIA CO., LIMITED! We appreciate your business and are here to help ensure you have the best shopping experience possible.
